Helpdesk Analyst

Helpdesk Analyst

Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.

ACLU | $83,552

Steph's Notes:

The ACLU seeks a full-time position of Helpdesk Analyst in the Information Technology Department of the ACLU’s National office in San Francisco, CA. This is a hybrid role that has in-office requirements of four (4) days per week.

Friends. Comrades. Four days a week in-office is not a hybrid role. That's an on-site role with one day a week telework-authorized. C'mon, y'all.

Ability to work in a fast-paced environment and demonstrate grace under pressure

Eehhhhh, why though? You're serving internal audiences – what kind of culture are you fostering over there, ACLU?

Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit. The duties of the role seem pretty straightforward, and while I'm not in love with the salary, it's not terrible.

Original Job Description: Helpdesk Analyst


The ACLU seeks a full-time position of Helpdesk Analyst in the Information Technology Department of the ACLU’s National office in San Francisco, CA. This is a hybrid role that has in-office requirements of four (4) days per week. 

The Information Technology (IT) department provides technology-based services and support for a more than 550-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations. ACLU IT support staff ensures that business critical services are available to all staff.


Reporting to the Director of Service Desk Operations & End User Experience, the Helpdesk Analyst position is a first point of contact  for onsite and remote end user support for IT business applications. The ideal candidate is a forward-thinking individual who possesses excellent communications skills and who is committed to delivering excellent customer service. The Helpdesk Analyst will work with fellow members of the ACLU IT Services Support team and use their technical knowledge to provide second-level and third-level support to all ACLU end users, whether in-person or via virtual mediums.





The ACLU values equity, transparency, and clarity in pay. Consistent with the ACLU's compensation philosophy there is a set salary for this role. The ACLU also has a locality adjustment policy that applies to salaries.  The annual salary for this position is $83,552 (Level J), reflecting the salary of a position based in San Francisco, CA. This position is subject to a hybrid schedule of 4 days/week in-office.   


For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:


Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.

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