Wayspring | No comp given
Steph's Notes:
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
Also, while the benefits look great, there's no salary transparency, so this goes in Tread Carefully. Side note: there's no way to link directly to the JD, unfortunately, so any links take you to the job listings page.
Original Job Description: Senior Technical Support Specialist
Location 209 10Th Ave S, Suite 350, Nashville, TN, 37203-0752, United States
Job Category Corporate Employee
Type FT Exempt
Description
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.
Overview of the Senior Technical Support Specialist role
The IT Infrastructure team at Wayspring is responsible for the endpoint technology stack that the company utilizes. The Senior Technical Support Specialist oversees the implementation of technical solutions and manages a complex, dynamic environment. The Senior Technical Support Specialist has a vital, hands-on role in all facets of IT including endpoints, mobile devices, networking, telecom, enterprise applications and security.
A successful candidate will have excellent interpersonal skills, high technical knowledge, and aptitude, and be driven to learn and improve. This person will also possess fundamental knowledge of the environment and the tools being utilized. This individual should be detail-oriented and thorough. The ideal candidate will have experience across various facets of IT and be capable of leading projects and solving complex issues.
Responsibilities of the Senior Technical Support Specialist
- Oversees provision and deprovision of accounts, applications and devices
- Configures, supports, and repairs end user devices.
- Provides excellent tech support services for internal and remote users
- Manages OS and software updates for endpoints
- Creates, manages, automates and deploys software, applications, configurations and security policies using MDM or RMM tools
- Administers identity and access management
- Improves processes and workflows with scripting and automation
- Writes and updates documentation
- Remediates vulnerabilities and enhances identity, application, and endpoint security
- Maintains and safeguard secure backups of data and endpoints
- Follows and improves processes according to CIS, HIPAA, Hi-Trust and other security and compliance standards
- Supports and maintains an accurate inventory of technology (hardware, software, licenses, etc.)
Requirements & Preferred Qualifications
- Minimum 5 years’ experience in an endpoint management role, networking, or security position
- Bachelor’s degree, or equivalent experience
- Strong technical background and ability to tackle problems with unknown solutions
- Familiarity with the following technology or their equivalent; Microsoft Intune, Microsoft Exchange, Microsoft Admin Center, Microsoft Teams, Microsoft Defender, Microsoft Fabric, AWS (Amazon Web Services), N-Central, Cove Data Protection, Kandji
- Adhere to Wayspring information security and privacy requirements
Preferred Qualifications
- Experience with AzureAD, Okta and Microsoft tech stack
- Experience with automation, application deployment and identity management
- Microsoft Certifications
Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
- Medical, Dental and Vision Insurance Options
- Company funded HSA
- Monthly Gym Allowance
- Paid parental leave – all parents included
- Company paid short term disability, long term disability and life insurance
- Generous 401k match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
