Customer Service Team Leader

Customer Service Team Leader

This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.

Trust Wallet | “Competitive” comp not listed

Steph's Notes:

This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.


Customer Service Team Leader

Company Description

Trust Wallet stands as the gold standard in crypto management, distinguished globally for its inclusivity, chain-agnostic approach, and self-custody capabilities. Serving tens of millions, Trust Wallet provides a secure, seamless, and intuitive passage to the vast domains of cryptocurrency and NFTs. We take pride in our diverse user base, actively facilitating transactions, staking, minting, and safeguarding a broad spectrum of 4.5+ million cryptocurrencies across 66 renowned blockchains. In this ever-evolving landscape, our developer community leans on us to reach out to millions, enabling them to craft their bespoke wallets and enhance crypto adoption.

If you're fervently driven to develop state-of-the-art SDKs and libraries that power blockchain innovations, we invite you on this journey with us. Collaborate to build next-gen crypto architectures and deliver groundbreaking technologies, illuminating the path of web3 evolution for our vast community.

Job Description

As a Customer Service Team Leader, you will directly supervise a team of customer service agents and 3 BPO agents to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.

Responsibilities:

Qualifications

Additional Information

Why work at Trust Wallet?

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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