Sr. Manager of Customer Support - SaaS Spend Management

Sr. Manager of Customer Support - SaaS Spend Management

The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.

FinQuery | No comp given

Steph's Notes:

Okay, right away, I'd like to commend this company for having different categories for what they offer employees on their Careers page and then accurately using said categories. Benefits in Benefits, perks in Perks, cultural stuff in Culture, and so on. What a nice change of pace.

Also, it's so nice, after a string of disappointing job descriptions to just have, like, a normal JD. The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.

Honestly, I wish I didn't have to, but I have a standing policy to put any role without salary transparency (or that asks for your salary expectations, as this one does) in Tread Carefully, and I can't break the rules just because the last several roles made me question whether an 8-week break was truly enough time away from terrible jobs.


Original Job Description: Sr. Manager of Customer Support - SaaS Spend Management

We seek a visionary and results-oriented leader to join our team as a Senior Manager of Customer Support—SaaS Spend Management. In this critical role, you will be pivotal in shaping the future of specialized customer support for our SaaS Spend Management product. You will drive strategic initiatives focused on optimizing spend, lead complex projects, build strong client relationships, and ensure an exceptional customer experience.

What you will be doing:

What experience and skills we need you to have:

Benefits:

About Us

FinQuery is an innovative contract & spend intelligence company whose solutions are used by over 7,000 organizations worldwide. What sets us apart is that we’re the only provider offering complete visibility into an organization’s largest areas of spend – leases, software subscriptions, and other financial contracts – all in one platform.

Our platform provides our customers with unprecedented insight that drives informed decisions on their largest areas of spend and allows organizations to solve problems that matter for their business.FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.

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