Director of Support

Director of Support

This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

First Due | No comp given

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This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

Customer-obsessed and process-focused; willing to work nights and weekends where necessary to respond to the 24/7 nature of our work

This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement!

But nope, they don't. They don't even mention benefits (either in the job description or anywhere I could find on their website). Not awesome!


Original Job Description: Director of Support

This is a remote position.

At First Due, a leading vertical SaaS technology company providing a best-in-breed end-to-end platform for Fire and EMS agencies, customers are the heart of what we do and every customer touchpoint matters. We are searching for an experienced leader to help us continue to build a best-in-class Support organization for our public safety customers across North America.
The ideal candidate is a great communicator, experience people manager, and process-driven leader with 10+ years of experience in leading successful, high-volume, and high-quality Support organizations for high-growth SaaS companies.

Position Summary

First Due’s Director of Support is a leader in building the First Due customer experience. As the leader of the Support discipline, the Director is responsible for ensuring all customer support tickets and requests are resolved, leading a multi-location support team, and building out scalable, measurable processes for customer ticket resolution as we continue to grow.

The Role

First Due’s Director of Support will:

Qualifications

About First Due

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

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