Wiz | $108,000 - $149,000
Steph's Notes:
See Wiz's Director, Critical Accounts Support role for my opinion on its empty wiz-bang approach to a company pitch.
You’ll collaborate across product, customer success, field and marketing to make sure the community isn’t just active, it’s valuable. You’ll also help show how community engagement drives satisfaction, adoption, and long term growth.
In another company's hands, I'd find the fact they called this out good, or at least fine. In Wiz's hands, that this is an argument that still needs to be had despite an already existing community makes me hella nervous. It sounds like this community manager would constantly be fighting a battle across the company that leadership should have already won.
Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.
In the context of what should be a fairly chill tech community role, this is a red flag, especially undefined as it is.
Having said that, the other role duties and requirements seem fine, and the pay is actually pretty good for a community role (which are often undercompensated for the important role they play).
I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.
Original Job Description: Community Manager
Remote - USA | Field Marketing
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
Our customers are at the center of Wiz's mission. And our community is where they learn from each other, grow with Wiz, share product feedback, and find new ways to solve problems faster. We’re building a space where users can connect, share best practices, discover new use cases, and influence the future of the platform.
As our Community Manager, you’ll design programs that help customers succeed with Wiz by giving them a place to find answers quickly, discover fresh resources, and build deeper connections with their peers. You’ll create pathways that tie directly into the customer onboarding journey, help users adopt new features, and highlight the ideas that come straight from the community. Your work will help customers feel connected, supported, and motivated to return.
You’ll collaborate across product, customer success, field and marketing to make sure the community isn’t just active, it’s valuable. You’ll also help show how community engagement drives satisfaction, adoption, and long term growth. To thrive in this role, you should be equal parts strategist and doer, someone who can zoom out to see the big picture and zoom in to welcome a new member or curate new community-driven content.
WHAT YOU’LL DO
- Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead.
- Foster connection and belonging: Build dedicated spaces for specific roles, regions, or industries so a large global community feels more personal. Actively recruit new members, spotlight engaged members, help members build their personal brand, and create programs that help customers learn from each other.
- Encourage feedback that shapes the product: Build clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams to bring real time customer insights into their workflow.
- Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
- Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.
WHAT YOU’LL BRING
- 3+ years building customer and community-related programs, with strong familiarity with Slack and other community platforms
- 5-8+ years experience working in tech, ideally in SaaS or cybersecurity
- Comfort with technical content and product roadmaps — enough to speak confidently with users and connect dots internally
- A track record of building scalable engagement programs that deliver real value to customers and internal teams
- Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.
- Strong communication skills and a welcoming presence — you know how to connect with users and make them feel seen
- Experience working cross-functionally, especially with product, engineering and customer success
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
US Base Pay Range$108,000—$149,000 USD
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
