Senior Customer Success Manager

Senior Customer Success Manager

I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.

Journey | $70,000-$140,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

From the Careers page: 

Feedback is not helpful but required.

LOL, what a Freudian slip.

Make sure you check out the Benefits section on the Careers page. The benefits aren't terrible, but also not great.

That is a conspicuously wide salary range. Like. Suspiciously wide.

I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.


Original Job Description: Senior Customer Success Manager

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

We’re Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications and understand how mental well-being is integral to company growth, customer retention, and community development.

In this job, you will: 

Requirements

What makes you a great fit for this role: 

Benefits

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Equal Opportunity Employer

At Journey, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our customers.  Journey is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

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