Valon | "Competitive" comp not given
Steph's Notes:
Do what’s best for Valon
We always do what’s best for the business. We prioritize Valon’s long-term success over personal or departmental interests. Every decision should keep in mind what’s globally optimal for Valon.
I can't put my finger on what disturbs me about this value, except that I thought, "Mmm, tastes like capitalism!" when I read it.
Health Benefits
Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
...to work, monkey, work? (I'm sorry, I swear I'm not being hyper-critical on purpose. But what a weirdly menacing way to phrase that!)
The Client Experience team is a group of organized and altruistic individuals
I do not ever want to be described as altruistic by the company that's paying me in exchange for labor.
Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners.
LOL. The picture is becoming clearer.
Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
Determine if we're able to collect past-due payments.
Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.
Oof. I mean, if that's the role, then that's the role, but. Oof.
Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
If the salary is competitive, then why can't you say what the salary is? Y'all.
Hours: No weekends or late nights required!
Okay, now I *really* want to know what the salary is.
Grow together: We set new employees up for success with our company-wide New Hire Orientation!
Oh for fuck's sake. You don't get brownie points for teaching people how to do the job they were hired to do. I award you negative points.
Look, this company sounds weird, the role sounds weird, and the fact that they can't tell you what the pay is is weird. We've got a weird club sandwich of a job listing here, is what I'm saying. I'm calling this a BINGO.
Note: There's also a Bilingual Client Engagement Specialist open in Phoenix, but they have identical job descriptions, so I have no idea what makes this one senior and the other not. Same with the Client Engagement Senior Specialist and Client Engagement Specialist roles.
Original Job Description: Bilingual Client Engagement Senior Specialist
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
About the Role
We’re seeking a Bilingual Client Engagement Sr. Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Responsibilities
- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services—with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.
Ideal Background
- Previous mortgage servicing experience.
Minimum Qualifications
- 1-2 years of customer service experience in mortgage servicing
- High school diploma or equivalent.
- Bilingual proficiency in English and Spanish.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
#z
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
