Randstad USA | $25 per hour
Steph's Notes:
This is a contract role with Randstad, which is a staffing agency. The pay is okay – $25 per hour for what appears to be a remote, entry-level role is good. And having started myself in CX as a contract content moderator, I can say it's a good way to get your foot in the door in Trust & Safety or CX (I eventually did both).
BUT – and that's a big but – it is also very challenging work, and you need to be absolutely sure that you can handle graphic, sexual, violent, racist, etc., content because it will be your job to look at that content and remove it so it doesn't harm others.
I know that seems like a silly thing to point out, but I've worked with folks who weren't ready for the kind of content that gets moderated (you should always assume it's the worst of the worst), and it harmed their mental health. You likely won't get any kind of mental health care through a contract role, so that should be something you consider as well before you apply.
Original Job Description: Content Moderator
About the job
We are seeking Content Moderators for a critical 4-month project within our client's Trust & Safety division. This is an excellent opportunity for analytical thinkers and internet-savvy professionals to gain hands-on experience with a major platform while earning a competitive $25/hr.
If you are a quick learner who can stay objective while navigating the complexities of online content, we want to talk to you.
Job Duties
As a Content Moderator, your daily responsibilities will include:
- Content Moderation: Review, classify, and/or remove content according to strict client guidelines using specialized tools and channels.
- Policy Mastery: Maintain an up-to-date understanding of evolving client policies and community guidelines.
- Complex Investigations: Investigate, resolve, and relay complex content-related issues to the broader Trust and Safety leadership.
- User Advocacy: Serve as an advocate for the user community by maintaining platform integrity.
- Operational Excellence: Participate in process improvement initiatives to drive quality and efficiency.
- Continuous Development: Engage in ongoing training programs and workgroup discussions to stay sharp in the role.
- Sensitive Dialogue: Engage in professional conversations regarding socially sensitive topics with the ultimate goal of community safety.
Qualifications
To be successful in this role, you must possess:
- Emotional Resilience: Coping and stress-management skills; comfort viewing sensitive or graphic content daily.
- Radical Objectivity: Ability to perform duties devoid of inherent biases or personal beliefs, acting strictly in the best interest of client policies.
- Analytical Thinking: Comfort synthesizing and analyzing information from multiple streams to make decisive judgments.
- Internet Fluency: Deep familiarity and passion for internet platforms, culture, and social/political trends within relevant markets.
- Communication Skills: Excellent reading comprehension and verbal/written communication skills.
- Attention to Detail: A high degree of accuracy and a commitment to quality and effectiveness.
- Adaptability: Ability to work well individually and as part of a team in a fast-paced, changing environment.
- Experience: Previous experience in Business Process Outsourcing (BPO), Customer Service, or Content Moderation is a significant plus.
Shift Requirements
- Ability to work differing rotations/shifts and non-standard work hours.
- Must be available to work weekends and holidays as the business requires.
Apply now for an immediate review of your application!
