Customer Success Manager

Customer Success Manager

Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

Bolster | $80,000-$100,000

Steph's Notes:

Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

You’re relaxed yet professional, eloquent yet casual, and pleasant yet persuasive.

Hey. Hey hiring managers. Stop using AI to write these JDs. This is embarrassing.

Our buyers are our usually Security Operations team, Fraud teams and are fairly technical.
Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues.

Woof.

Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world!

BINGO.


Original Job Description: Customer Success Manager

About Bolster 

Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs.  Our protection extends beyond the enterprise to customers and partners.  Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it.  Or worse, assume you have been breached and hope you can detect it.  We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily.  We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them.  We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand.  

We are just getting started, and the future could not be more exciting.  We’re growing the team in all functions as we transition from a small start-up into the next phase of our journey.  We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster.  If this is you, apply and join our team! 

We’re growing the teams in all functions as we transition from a small start-up into the next phase of our journey.  We are looking for A-list talent who will have meaningful impact, solve new challenges, and take ownership of the future of Bolster. 

The Customer Success Manager (CSM) will contribute strategic guidance and advice to customers of various sizes along various points of their customer journey.  You’ll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base.  You will work with a collaborative team where your experiences, effort, and ideas will matter. You’re relaxed yet professional, eloquent yet casual, and pleasant yet persuasive. Most importantly, you want to believe in the product you’re selling and take a personal interest in the growth of the organization. Our buyers are our usually Security Operations team, Fraud teams and are fairly technical.

*** Please note, this role requires in office work/collaboration 3 times a week *** 

If this is you, apply and join our team! 

What You’ll Do

Requirements

Nice to Have

*** Please note, this role requires in office work/collaboration 3 times a week ***

$80,000 - $100,000 a year

Why Bolster

We are the leader in Anti-Phishing AI! 

Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems. 

Bolster protects the world’s top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework. 

Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale. 

We also brought our technology to the community with CheckPhish, https://checkphish.ai. It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation. 

Our work is challenging but fun. We're all about shipping elegant, high-leverage products.  Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world!

**PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK **** 

Learn about our values:  https://bolster.ai/about-us  

What we offer:

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