Director of Customer Success

Director of Customer Success

I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?

Level Access | "Competitive" comp not given

â›”
This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?

Especially for an accessibility company. Reading through this was a bizarre experience. Take this, for example:

"Level Access is committed to workforce diversity. Equal Opportunity Employer."

That's their entire EEO statement. The whole job description comes across this way, very phoned-in.


Original Job Description: Director of Customer Success

Level Access is a dynamic and rapidly expanding SaaS company that specializes in Digital Accessibility. Our innovative solutions empower businesses to ensure digital properties are inclusive and accessible. With a commitment to excellence, we are dedicated to providing exceptional value to our clients.

As the Director of Customer Success, you will play a pivotal role in ensuring the satisfaction and success of our customers. This leadership position requires a strategic thinker who can drive customer retention and employee engagement strategies for overall satisfaction. You will be responsible for building and leading a high-performing Customer Success team to deliver outstanding service to our clients ensuring gross retention targets are met.

Responsibilities:

Qualifications:

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

Similar jobs

Director, Customer Support

Director, Customer Support

Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.