Cresta | No comp given
Steph's Notes:
Some of their values are interesting – perfectly fine in the right hands, dangerous in the wrong hands. Specifically, these two:
Do Too Much - We believe that extraordinary achievements require extraordinary effort, talent, and dedication in addition to a great team and strong vision. We embrace hard work and go above and beyond, knowing that doing "too much" may be exactly what it takes to succeed.
Have the Courage to Be Disliked - We embrace the discomfort of truth over the comfort of approval. We challenge the status quo, voice uncomfortable truths, and make tough decisions, knowing that avoiding conflict for the sake of popularity leads to stagnation and mediocrity. This doesn’t give us the right to be jerks to one another, but encourages us to use our voice for the betterment of the business.
Mission - We believe in the power of AI as an enabling tool to democratize expertise.
This is something you really need to define because "democratize expertise" sure sounds like "steal labor so that I don't have to pay people a fair wage," doesn't it?
A+ Team - Our team consists of a majority of ex-Founders, world leading scientists and nationally competitive athletes.
Okay? If you care about "democratizing expertise," why would any of that be something you're impressed by?
I'd like to point out that the Why We Work Here section contains no actual information about the tangible benefits of working at Cresta (such as health insurance, time off, compensation package, etc.). I smell bullshit!
Cresta's co-founder and chairman is Sebastian Thrun, the genius behind
So humble. (And also very funny – we must appreciate this one dude's "genius" while assuming everyone else must be okay with "democratizing expertise." Cool.)
Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI
Because Google is known for its excellent customer service?
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. [...] Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax
...because companies like Intuit and Cox are known for their excellent customer service?
Join us on this thrilling journey to revolutionize the workforce with AI.
No thanks, I'm good.
This role requires a visionary leader
This job description is exhausting.
Compensation for this position includes a base salary, equity, and a variety of benefits.
Gee, what incredibly useful information about salary. I'm overcome by their transparency.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
HA. Now *there's* some useful info – "we'll probably just pay you the minimum required by local law."
I'm putting this in BINGO purely for how insufferable this company sounds.
Note: There are a few other CX roles open at this company, including some Customer Success roles and an Implementation Manager.
Original Job Description: Director of Technical Solutions
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions. This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams.
Responsibilities:
- Leadership: Manage and mentor a team of Solutions Architects, providing guidance on best practices in solutions architecture and customer engagement
- Strategic Oversight: Define and drive the technical architecture blueprint for pre-sales and post-sales processes, ensuring seamless integration of Cresta’s capabilities with enterprise systems
- Stakeholder Management: Serve as the primary point of contact for technical discussions with key stakeholders, including clients and internal teams, ensuring alignment on project goals and outcomes
- Sales Collaboration: Partner closely with Sales to develop effective land-and-expand strategies, leveraging your understanding of Customer Experience (CX) and telephony ecosystems
- Technical Expertise: Maintain authoritative knowledge of Cresta’s platform integrations, telephony systems, and customer experience technologies
- Technical Leadership: Collaborate with Product & Engineering for ongoing tooling enhancements
- Customer Focus: Drive a consultative approach to problem-solving, fostering strong relationships with clients and understanding their unique challenges and requirements
- Professional Services Acumen: Establish and improve system for staffing, scoping and project utilization
Qualifications We Value:
- Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies
- Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9)
- Strong understanding of integration options, APIs, iPaaS, and UI integrations
- Extensive experience with large-scale enterprise software implementations and solutions architecture
- Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines
- Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders
- Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment.
- Lunches and dinners included for in-office employees via Grubhub
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
