Customer Care Manager

Customer Care Manager

This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.

Sundays for Dogs | $70,000 - $90,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.


Original Job Description: Customer Care Manager

Sundays for Dogs is searching for our next Customer Care Manager to join our growing CX team. If you’re a passionate people leader who loves dogs and creating above and beyond experiences for customers then this is the position for you! 

As Customer Care Manager, you will report into the VP of Customer Experience & Retention  and you will help support a team of 10-15 Customer Care Associates in partnership with our current Customer Care Manager. As a senior leader in the CX department, your success is defined not only by individual efforts and performance, but also by the team’s success. This is a growing team and department and we’re looking for someone who is excited to help us strategize and grow our incredible CX function here at Sundays! An obsession with customers and creating a best in show experience for them is an absolute must!

Responsibilities

Requirements

Nice-to-haves

Perks & Benefits

$70,000 - $90,000 a year

At Sundays, it's our make life easier on the modern dog parent so that they can spend more quality time with their dog.

Started by a veterinarian and a software engineer, Sundays is reinventing food for the modern dog family. Dogs used to sleep in the backyard and eat kibble; today, 2/3 of dogs in the US sleep in their parents' beds, yet 95% still eat heavily-processed kibble or canned food. Dogs have transformed from pets to family members, but dog food hasn't caught up. Sundays is answering the question: what do you feed the dog who sleeps in your bed?

Our DNA is in veterinary medicine and software design, so we're serious about science, technology, and analytics. Ultimately, we make dog food — so we make sure to take the "food" part very seriously, and the "dog" part with the right amount of fun.

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