Customer Experience Manager

Customer Experience Manager

I don't see any major flags and that's a good salary range for an early career role.

Pendo | $80,000-$115,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

I don't see any major flags and that's a good salary range for an early career role.

Original Job Description: Customer Experience Manager

As part of a global Customer Experience team, the Customer Experience Managers (CEMs), work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes.

Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty.

At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology. This is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world.

Responsibilities (what you'll do):

You will thrive in this role if you obtain any of the following qualities:

Minimum Qualifications:

Preferred Qualifications/Skills:

Pink, Perks, and Such:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers – a simple way to understand and attack what truly drives product success.

Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.


We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.

If you think you may require an accommodation for any part of the recruitment process, please send a request to:

All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.


Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected OTE salary range for this role in the following locations is:

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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