Customer Support Lead

Customer Support Lead

This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.

Nova Credit | $105,000 - $140,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.


Original Job Description: Customer Support Lead

At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Our diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for new-to-country, new-to-credit, and other populations that have been historically marginalized in the credit system. We’ve developed the world’s foremost expertise in credit data connectivity, standardization, analytics, and compliance required to unlock the power of open finance to benefit a broader base of consumers and lenders. We serve some of the world’s preeminent firms, including AmEx, HSBC, Scotiabank, SoFi, and Verizon, and our mission is backed by leading investors, such as Canapi, General Catalyst, Index Ventures, Kleiner Perkins, and Y Combinator.

The Customer Support Lead will play a critical role in advancing our mission by working closely with our Director of Strategy and Business Operations and Chief Customer Officer to build out a comprehensive B to B Customer Support system and process that ensures we deliver excellent service to our customers. The core responsibilities of the role include:

This is a remote, full-time position reporting to the Director of Strategy and Business Operations.

WITHIN THE FIRST MONTH, YOU'LL:

WITHIN THE FIRST QUARTER, YOU'LL:

WITHIN THE FIRST YEAR, YOU'LL:

YOUR SKILLSET:

$105,000 - $140,000 a year

The Base Salary Range is for U.S.-based candidates and is dependent on individual experience, skills, education, location, and qualifications. 

We consider all elements of compensation as a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. We offer U.S.-based Novans competitive, employer-subsidized medical, dental, and vision plans, in addition to mental health and wellness benefits and a range of other benefits & perks.

Everyone is welcome at Nova Credit. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar jobs