PartsSource | "Competitive" comp not given

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Original Job Description: Director of Customer Experience

Are you a dynamic and ambitious leader seeking an extraordinary opportunity to make a significant impact in the hospital and healthcare industry? Join our organization as the Director, Customer Experience. This role will be a strategic and supportive partner to customers who leverage our best-in-class Pro Solutions to Healthcare and Hospital systems. Responsibilities include, but are not limited to, providing critical customers with a single point of contact for customer escalations; partnering with sales to ensure client retention and growth; driving innovative change and technology enhancements in line with customer feedback; closely collaborating with key stakeholders & vendors to support customer experience; managing performance against key performance indicators. The ideal candidate will be responsible for developing and executing strategies to enhance the overall customer experience, from pre-sales interactions to post-sales support. This role will focus on understanding customer needs, improving processes, and implementing initiatives that ensure seamless interactions, customer satisfaction, and loyalty.

What You’ll Do


Required Skills and Abilities

What You’ll Bring 

Who We Want to Meet

Join our organization and seize the opportunity to make a lasting impact in the hospital and healthcare industry. You'll have the chance to lead a high-performing team, shape sales strategies, and cultivate invaluable relationships with key stakeholders. If you are ready for an exhilarating challenge and are passionate about driving revenue growth, we invite you to apply now and embark on a career journey with us.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

No Agency or Recruiter submissions will be accepted.

Proof of Covid vaccination is required for employment eligibility. 

About PartsSource

PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain.

We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes.  

We are uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions.  Bain Capital’s 2021 investment in PartsSource further propels us to realizing our Vision: Ensure the quality, safety, and availability of mission critical assets to improve health outcomes.

Similar jobs

Director, Customer Support

Director, Customer Support

Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.