Director – Product Support

Director – Product Support

Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.

Veeva Systems | $115,000 – $225,000

Steph's Notes:

Veeva is a Public Benefit Corporation.

There are a bunch of other Support and Support Engineering roles available.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

I don't agree with this, but I think it's a green flag that they're upfront about it.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Again, I don't like it personally, but the honesty is a good thing – it means they care about being a good fit for candidates and not doing bait-and-switches. I love that.

The only red flag for me (and why it's in Eh, It's Probably Fine instead of in Green Means Go) is the very wide salary range accompanied by this: 

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location.

Original Job Description: Director – Product Support

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Director of Product Support is responsible for support of Veeva’s Development Cloud Applications.  The development cloud brings together applications for clinical, quality, regulatory, and safety to help organizations drive end-to-end business processes.  This is one of the fastest-growing areas at Veeva.  The director will manage leaders and support engineers across the US in a remote environment.  They will collaborate closely with peers in the US, Europe, and Asia to ensure a cohesive customer experience.  This role reports to the VP of Global Customer Support.

What You’ll Do


Nice to Have

Perks & Benefits


#LI-RemoteVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

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