Member Experience Associate

Member Experience Associate

I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.

Sundays for Dogs | $24 per hour plus OT

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.

The reason I'm okay with putting this in Eh, It's Probably Fine is that the company is pretty straightforward about the expectations and challenges of this role, which means they do care about being a good fit for applicants.

"Dynamic, fast-paced environment" remains a splinter in my mind's eye, however.


Original Job Description: Member Experience Associate

Your (Sun)days with us

We are looking for motivated, customer-obsessed professionals who truly love delivering above and beyond experiences to join our brand new Member Experience team and help us drive loyal, life-long relationships with our customers.

In this role, you will join a specialized squad that is intentionally focused on executing proactive campaigns and initiatives that will drive meaningful change in our retention and churn strategy. We are dog lovers who are passionate about offering and up-leveling a world-class experience for our Sundays Pack at every touchpoint, and your role will be key to unlocking our vision of making Sundays the world’s best dog food for pups and pet parents alike.

Partnering closely with our core Customer Care team, part of your impact will include dedicated engagement with our subscribers across a variety of channels such as phone, SMS, and email. You’ll also be encouraged and empowered to surface crucial feedback, proactively identify opportunities for improvement, and ideate creative campaigns alongside MX/CX leadership to delight and successfully retain our Sundays Pack.

Your Part in the Pack

Requirements

$24 - $24 an hour

Benefits:

Compensation:
$24 per hour Full-time role, 40 hours a week
Remote

At Sundays, it's our make life easier on the modern dog parent so that they can spend more quality time with their dog.Started by a veterinarian and a software engineer, Sundays is reinventing food for the modern dog family. Dogs used to sleep in the backyard and eat kibble; today, 2/3 of dogs in the US sleep in their parents' beds, yet 95% still eat heavily-processed kibble or canned food. Dogs have transformed from pets to family members, but dog food hasn't caught up. Sundays is answering the question: what do you feed the dog who sleeps in your bed?Our DNA is in veterinary medicine and software design, so we're serious about science, technology, and analytics. Ultimately, we make dog food — so we make sure to take the "food" part very seriously, and the "dog" part with the right amount of fun.

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