Senior Technical Support Engineer

Senior Technical Support Engineer

The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.

Apollo GraphQL | $95,000 - $118,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

Title appears as both Senior Technical Support Engineer and Senior Technical Solutions Engineer in the job description. whispers please don't require attention to detail, please don't require attention to detail...

You thrive in a fast-paced, collaborative work environment

Goddamn it, Apollo, you were doing so well!

The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.

I'm putting this in Eh, It's Probably Fine because the other culture flags are green, but I would recommend asking some pointed questions about the salary if you apply.

Original Job Description: Senior Technical Support Engineer


Do you have a background in developer-focused SaaS customer support and a passion for modern API technologies? As the next Senior Technical Support Engineer on Apollo’s User Advocacy team, you’ll have the opportunity to use your top-notch technical problem-solving skills and your knack for delivering exemplary customer service to help support some of the leading companies that are adopting GraphQL today.

In this role, you’ll have the opportunity to expand your knowledge of GraphQL, Apollo, and related cloud technologies to serve as a trusted advisor and advocate for customers. You’ll contribute to all aspects of customer support at Apollo, including managing support cases about Apollo’s OSS and SaaS products to completion, contributing to self-serve support documentation, and occasionally supporting customers on live calls.

If collaborating with a tight-knit team and supporting some of the most interesting and innovative projects in the GraphQL space today sounds like fun to you, then we’d love to have you join our team as a Senior Technical Solutions Engineer. 

What you'll do

About you

Must have

Huge plus

Additional Info

$95,000 - $118,000 a year

Compensation: In addition to the U.S. salary range above, we also provide equity and benefits. Our salary ranges are determined by role, level, and country.

Benefits: Apollo offers all US-based employees a choice of 3 Anthem Blue Cross medical plans. California residents can also choose from 2 Kaiser plans. Dental and Vision provided by Sun Life Financial.

This position can be done from anywhere in the US,  but will be working with PST time zones, so calendar flexibility is key! It will also require light to medium travel - 1-2x per quarter.

Equal Opportunity: Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.Privacy: California residents applying for positions at Apollo can see our privacy policy here.

E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

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