Klaviyo | $26.92-$40.38/hr ($55,993.60 - $83,990.40)
Steph's Notes:
This is the first thing you see when you hit the Careers page:
Building for 183,000 businesses isn’t easy—and it’s not meant to be. Klaviyo is intense and demanding by design.
<nervous laughter>
But if you thrive on challenge, the reward is well worth it: accelerated growth, real impact, and work that truly matters.
Because only working on a CRM platform truly matters. Nothing else, like putting out house fires or curing cancer. Just working on Klaviyo.
Your favorite brands’ favorite platform The brands you know and love? Chances are, they’re powered by Klaviyo. Here, you’ll be part of what keeps those brands growing and connecting with millions of people every day.
Look, I know some people care about this. I am not one of them, and when getting to things like actual benefits takes scrolling almost all the way to the bottom of the Careers page, I'm gonna call you fucking ridiculous. Because it's fucking ridiculous.
Three promises we make to every Klaviyo
You’ll do challenging, meaningful work—pushing boundaries, driving growth, and creating lasting impact.
You’ll work with ambitious, bold peers—bar-raisers who inspire each other and do work people rave about.
You’ll work on an inspiring mission—empowering creators to own their destiny.
Not, we'll take care of you. Not, we'll grow your career. Not, we'll pay you well. Nope! Just "you'll devote every waking moment and all of your energy to making Klaviyo money." How kind. How motivating.
Explore the CRM built for B2C A single platform for marketing, service, and analytics—designed to help consumer brands deliver personalization and growth.
Yes, this is still the Careers page. We have not wandered off onto the Product page. We're still here.
We prioritize our customers > customers’ customers > team > ourselves.
Oh, believe me, that's very clear.
AI is in our DNA
Still on the Careers page.
Recognition feels good. Working here feels even better.
Oh, is that right? I'm sure Glassdoor will reflect that!
"Ticking bomb" (2 stars)
"Completely Nosediving" (1 star)
"Toxic place" (2 stars)
"Toxic culture shift" (2 stars)
"Unfortunate senior leadership" (2 stars)
"Cool people but uphill battle for comp" (1 star)
Ambition without borders – More than 183,000 brands count on us to move faster and grow smarter. With teams distributed around the globe across regional hubs, we earn that trust every day by building tools that strengthen customer relationships and deliver real results.
WE ARE STILL. ON. THE CAREERS PAGE.
Perks with purpose
Finally, this Careers page put me out of my fucking misery, THANK YOU DOG
I don't even remember which job I was supposed to be rating. Goddamn.
Oh right, Customer Support Specialist. I'm sure this will be fine.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos)
Of course you do.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
What about providing support for CRM software is a challenging situation, fucking hell.
Capable of adapting quickly to changing priorities
Sure. Why not.
So the low end for this role is way too low, and the high end is just okay, although I'm not sure any amount of money would be worth braving this mess. It sounds like literal Hell.
Original Job Description: Customer Support Specialist (Product Expert)
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Product Experts (Customer Support Specialists) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms
- Familiar with the Klaviyo product and completing the Product Certification is a plus
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$26.92—$40.38 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
