Senior Customer Experience Manager

Senior Customer Experience Manager

Alma's job descriptions are pretty consistently great.

Alma | $125,000-$155,000

Steph's Notes:

Alma's job descriptions are pretty consistently great.

Original Job Description: Senior Customer Experience Manager

As the Senior Customer Experience (CX) Manager at Alma, you’ll be responsible for designing, building, and scaling a best-in-class customer experience team. You will coach and support CX Managers, build the systems and processes to scale, and work cross-functionally to deliver an exceptional experience for both of Alma’s primary audiences — providers looking to grow thriving private practices and people seeking high-quality, affordable care. Internally, you will create an inclusive, equitable culture, empowering each individual on our CX team to do their best work.

You will work closely with key departments across Alma— Product Management, Data, Marketing, Community, and Operations. Our CX function is like no other— insurance, especially mental health benefits, is complex. Scaling an exceptional customer experience will require sharp operational skill sets, a curious mind, and high cultural competency. 

What you’ll do:

Who you are:


Salary Band $125,000-$155,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a email address.

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