Fuel Cycle | $65,000 - $75,000
This one was reader-submitted! (This will be a theme today.)
From their Careers page:
Fuel Cycle unleashes the power of decision intelligence for legendary brands. We achieve this by enabling brands to rapidly capture and act on the mission-critical insights required to launch new products, acquire customers, and gain market share.
So...legal(ish) spying, right? That's what this essentially is?
By leveraging the Research Engine, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.
Oh yeah, definitely spying.
The values we live by - Our dedication to brands isn’t just professional, it’s personal.
Sweetheart. Darling. Honey. The brands will never love you back.
Customer Obsessed - Our customers are the source of all value. We prioritize their needs ahead of anything else.
What am I doing right now? Looking very nervously at the `Unsure if you're joining a cult or a company` BJB entry, that's what.
Team Before Self - We build Fuel Cycle together, no one person or group is responsible for overall success.
I...don't get that from "Team Before Self," but okay.
Extreme Impact - We don’t do things just to do them. We do things to inspire brand evolution and progress.
Extreme impact...on the brands. That derive all value, everywhere. That sounds like extreme sycophantism, not impact.
Endless Curiosity - Our growth never ends. Our passion for discovery & learning is critical to development.
This just sounds like endless spying to me, but whatever.
Day in the life of a Fuel Cycler
I'd say that sounds miserable already and I don't want to know any more, but it's okay. They don't actually explain this at all, so...we're saved?
There are companies that don’t take providing a healthy work-life balance seriously. That’s not how we live at Fuel Cycle. We offer free food
So you can stay at the office longer! How's that for work/life balance?
health insurance, retirement benefits, recharge days-the list goes on and on.
Okay, go on then. Oh, that's all? Just the bare minimum? Cool.
Also, we have 11 paid holidays a year with extra recharge days per quarter. If you want to meditate, workout, take a vacation or moment to breathe, all employees have opportunity to relax! The point is, this we all need time away, time to play, and a work environment that’s designed to make life more fulfilling. That’s what you’ll have here at Fuel Cycle.
ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.
A culture that drives change - We’re honored to be recognized for our culture where you can be who you are and surround yourself with passionate team members and top talent.
Oh boy, here we go.
<stares at camera>
Hold on to your butts, y'all. This one's a doozy.
- "Incompetent hiring process (2 star)
- "Toxic environment with no real support from management" (1 star)
- "Poor Experience. Terrible Culture. Disorganized and Toxic — Proceed with Caution" (1 star)
- "Toxic Culture" (3.0)
- "You Will Be Overworked and Underappreciated" (1 star)
I don't usually do this, but here's a choice selection from the actual reviews:
- "Relentless optimism despite dismal business results. I can only speak from personal experience, but there were substantial and significant differences between the job I accepted and the responsibilities assigned to me immediately upon joining."
- "The turnover speaks for itself — in the team I was part of, only one person remains from when I started. This is not a workplace that fosters growth or well-being, and prolonged exposure to the culture can take a serious toll on your mental health."
- "The product is unreliable and fails to perform as promised. Sales and executive teams routinely overpromise to close deals, leaving research and audience experience teams to clean up the mess. When things inevitably go wrong, there’s a culture of finger-pointing instead of accountability."
- "Like a frat party, all the way to the top. People VP didn't know what "neurodivergent" was. CEO, when asked about diversity, claimed "we're all immigrants at heart, are we not?" to insinuate that we did not need more diverse candidates."
- "This job will have an impact on your relationships - its hard to be married in this job because they expect you to work at all hours and be available at all hours."
So this might be the first time that I'm not even going to look at the role. I'll include it like normal, just in case any of you are interested, but...I think the employees have done the rating for me on this one.
Original Job Description: Community Experience Specialist
About Fuel Cycle:
Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.
Why work at Fuel Cycle?
Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.
Overview:
Fuel Cycle is seeking a motivated and client-focused Senior Account Manager to support the renewal and retention of an assigned book of business, primarily consisting of Minimal Motion accounts. In this role, you will manage ongoing client relationships, ensure satisfaction, and maintain strong renewal health across your portfolio.
As a Senior Account Manager, your primary objective is to manage renewal execution and renewal health for your assigned accounts, working closely with your Director to ensure renewal readiness and alignment as well as identify light expansion opportunities when appropriate. You will act as a reliable client partner, guiding them on platform use, best practices, and research fundamentals to ensure long-term value. You will collaborate closely with internal teams to support project execution and ensure high-quality deliverables.
This role focuses on executional excellence, renewal hygiene, and client value realization and is ideal for someone looking to grow into a more senior account management or strategic advisory position. You will gain exposure to Market Research, SaaS account management, and customer success methodologies while contributing to Fuel Cycle’s retention goals.
This role reports directly to the Director, Customer Experience and operates within a vertical pod structure. You’ll collaborate cross-functionally with Research Excellence, Training & Enablement, Product, Marketing, and Operations to maintain client satisfaction and retention for your assigned accounts.
Location: Los Angeles
Work Arrangement: This is an onsite role requiring four days per week in the office, with one flexible remote day each week based on team needs.
Key Responsibilities:
Renewal Management & Retention
- Own the execution and management of renewals for your assigned book of Minimal Motion accounts, partnering closely with the Director to ensure readiness, accuracy, and alignment, while meeting or exceeding renewal targets for your portfolio.
- Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
- Identify light growth signals (i.e, potential Upsell and Expansion) when aligned with client needs and identify risk signals, escalating appropriately to the Director for strategic evaluation.
- Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
- Maintain accurate forecasting and documentation of renewal progress.
Client Partnership & Support
- Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance within the scope of Minimal Motion portfolios.
- Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
- Support proposal development and renewals with oversight from the Director.
- Deliver clear and client-ready communications that reinforce trust and partnership.
Project Coordination & Execution Support
- Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.
- Monitor project timelines and communicate status updates to clients proactively.
- Support resolution of minor issues or escalations, escalating strategic or commercial concerns to the Director, CX ensuring a smooth client experience.
- Ensure proper documentation and adherence to the Account Director Playbook.
Relationship Building & Internal Collaboration
- Build positive, service-oriented relationships with key client stakeholders.
- Coordinate with internal teams to ensure seamless delivery and client satisfaction.
- Introduce SMEs or internal resources when needed to support account retention goals.
- Participate in account planning discussions by contributing insights, renewal risk signals, and client health inputs to support Director-led planning.
Your Success Metrics:
- Achievement of assigned renewal rate targets for Minimal Motion accounts
- Healthy account scoring and retention indicators (engagement, onboarding health, NPS, etc.)
- High client satisfaction and limited escalations
- Accurate forecasting and documentation in Customer Experience systems
- Positive collaboration with Research, Product, CS, and Marketing teams
Who you’ll work with?
Research Excellence, Customer Solutions, Product, Marketing, and the Executive Leadership Team
Core Skills, Competencies & Attributes:
- Client Relationship Management - Ability to maintain strong client relationships, promote value realization, and support clients in navigating Fuel Cycle’s platform and services.
- Customer-Centric Mindset - A service-oriented approach with a focus on client satisfaction and proactive communication.
- Organizational & Project Management Skills - Capacity to coordinate projects, monitor timelines, and support delivery across multiple client engagements.
- Communication Skills - Clear, professional communication—both verbal and written—tailored to client needs and internal collaboration.
- Problem Solving - Ability to identify risks early within assigned accounts, troubleshoot basic issues, and escalate appropriately when more complex support is needed.
- Attention to Detail - Strong documentation habits and ability to maintain accurate and up-to-date account information across systems.
- Collaboration - Comfort working cross-functionally to deliver a smooth, cohesive client experience.
- Adaptability - Ability to handle shifting priorities, evolving client needs, and a fast-paced environment with composure.
- Technical Proficiency - Familiarity with SaaS platforms, customer success tools, and/or research technologies is preferred. Ability to quickly learn Fuel Cycle systems and workflows.
What You’ll Bring:
- 2–4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
- Experience supporting a book of business and working toward renewal or retention goals.
- Proven ability to manage ongoing client communications and maintain positive working relationships.
- Familiarity with Salesforce, ChurnZero, or similar tools a plus.
- Strong written and verbal communication skills with attention to detail.
- Ability to collaborate effectively with internal teams across research, product, and operations.
Preferred, but Not Required
- Experience in market research fundamentals or working with research tools.
- Prior exposure to project coordination or client reporting.
- An interest in expanding skills in executional account management, research methodology, and SaaS client management, with exposure to strategic advisory over time.
Benefits & Perks:
- Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match: Plan for your future with our retirement savings program
- Equity Purchase Option: Participate in Fuel Cycle’s long-term success
- Flexible Work Schedule: Empowering you to balance life and work
Generous Time Off:
- 15 vacation days and 7 sick days per year
- 12 company holidays
- 4 floating holidays/recharge days to rest or celebrate what matters to you
- Paid Parental Leave: Time to bond with your growing family
- Monthly Internet & Phone Stipend: Support for remote work setup
- Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (health & fitness), and more
Team Connection Perks:
- Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
- Pet-friendly office environments
Compensation Overview:
The expected starting salary range for this position is $80,000 - $90,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.
In addition to base salary, this role is eligible for a discretionary bonus with a target of 7% of base salary. Actual bonus amounts, if any, are determined at the company’s sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.
Commitment to Diversity, Equity, and Equal Opportunity:
At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.
