Customer Service Director

Customer Service Director

I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish.

Forge Nano | $120,000 - $155,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

This role, Customer Service Director, reports to the Director of Sales. Imagine my face when I read that.

Professionally represent the company to the customer and reinforce that professionalism within your team. 

This is like the 3rd or 4th time they've mentioned professionalism and the emphasis on it is making my eye twitch. Kinda makes you wonder what their definition of professional is, huh?

Advocacy for team in resource management. 

This is the second time they mention this in the job listing, which tells me CS is constantly at the little kid's table, and they're starving.

I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish. If that's your vibe, do your thing, but the rest of us should probably take care.


Original Job Description: Customer Service Director

ALD Equipment Products

Summary/Objective

Forge Nano Inc, a fast-growing materials company with a focus on manufacturing nano-scale coating equipment across a wide range of markets, is seeking an experienced Customer Service Director reporting to the Director of Sales. This position will lead a service team who perform a broad range of advanced service duties for Forge Nano’s thin-film (Atomic Layer Deposition, or ALD) deposition equipment products, including installing and servicing equipment in the field, performing service calls and remote customer support, participating in continual improvement efforts, and interacting frequently in customer-facing situations, which require a friendly, patient, and professional attitude. This team lead will be responsible for customer service strategy, developing and executing on service-related performance targets, reporting on customer satisfaction, product performance and quality issues, as well as resourcing and planning to manage a successful team.

Essential Functions & Responsibilities

Required Education and Experience

Preferred Skills and Experience

Work Environment

Work is carried out in our large technical facility, remotely, and at customer locations, often in cleanrooms and frequently with minimal physical clearance. While performing the duties of this job, the employee may handle hazardous chemicals at times. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, steel toe shoes, lab coat, etc. An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to corporate and/or plant policies, rules and regulations in these areas is required. Employee will also be subject to customer safety policies and procedures during field service visits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others to exchange information.

Travel

Occasional travel is possible for this position.

Compensation

Forge Nano is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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