Principal Customer Success Manager

Principal Customer Success Manager

Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.

Certificial | $50,000-$500,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

You will own the post-sale customer lifecycle from onboarding to expansion and renewal. The post-sale expansion opportunity is the largest in our ecosystem, and you will be responsible for capturing it.

Like...all of it?

Customer Success is a team sport; you will be responsible for ensuring everyone in the organization is engaged with customers at a meaningful level. 

That doesn't sound like a team sport, that sounds like a death sentence.

This role will receive a competitive base salary, bonus, benefits, and options. The base salary range for US-based employees is $50,000-$500,000. [...] Please continue to apply if you are unsure that you fit into our compensation structure. 


Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.

Original Job Description: Principal Customer Success Manager

This is a remote position.

Principal Customer Success Manager  

Certificial, the creator of the Smart COI NetworkTM, has transformed how insurance coverage information is shared between Agencies, Suppliers, and their Customers. We’re a fast-growing InsurTech that is in search of a Principal  Customer Success Manager to expand our revenue team and build a world-class Customer Success organization. The Customer Success organization is not an operations function but a revenue function critical to achieving each customer's full potential value. 

What you’ll do: 

Some metrics you’ll own: 

Other Functions:

What you’ll bring: 


Perks and Benefits: 

About us: 

Certificial uses real-time data to ensure businesses have continuous, compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform, eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process - Insureds, Agents & Brokers, and Requestors. This is our Smart COI Network. 

Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

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