Senior Customer Success Manager

Senior Customer Success Manager

Yes, it’s a FinTech company. I know, I’m as surprised as you.

Nova Credit | $128,000-$163,000+ incentives

Steph's Notes:

Yes, it’s a FinTech company. I know, I’m as surprised as you.

Original Job Description: Senior Customer Success Manager

At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Nova Credit's diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for immigrants and other populations historically excluded from the credit system. We've built a platform that enables lenders to access a single, predictive cross-border credit database to help enable underwriting decisions. We are backed by leading investors, including Kleiner Perkins, General Catalyst, and Index Ventures.

Customer Success Managers at Nova Credit are charged with retaining & growing revenue from Nova Credit's existing customers. We are highly consultative in our approach and believe in building deep, trust-based relationships with our customers. This role will manage a portfolio of US enterprise customers totaling $1M+ in ARR, spanning industries such as credit cards, international student lending, and more. We're looking for someone who can successfully navigate complex partner organizations to unlock expansion opportunities that fuel rapid revenue growth and serve as a day-to-day point of contact for our customers to optimize their current spending. The role will be cross-functional, working closely with Nova Credit's product, engineering, marketing, finance, and legal teams.

Customer Success Managers report to our post-sales team's Senior Director of Customer Success. This is a full-time role with travel to Nova Credit offices (New York and San Francisco) and client sites required ~10% of the time. Work location is flexible within the contiguous US, with a preference for the East Coast.





$128,000 - $163,000 a year

The Base Salary Range is for U.S.-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This role is also eligible for incentive compensation and/or commission-based earnings.We consider all elements of compensation as a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. We offer U.S.-based Novans competitive, employer-subsidized medical, dental, and vision plans, in addition to mental health and wellness benefits and a range of other benefits & perks.

Everyone is welcome at Nova Credit. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar jobs