They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Job application is through Workday. My condolences.
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Job application is through Workday. My condolences.
