I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Yes, it's AI. I'm as surprised as you.
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Very wide salary range, but high enough that I don't think it really matters.
Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Job application is through Workday. My condolences.
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Job application is through Workday. My condolences.
