Technical Customer Support Manager

Technical Customer Support Manager

This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Peach | $100,000-$130,000

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This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

We are looking for a client experience-obsessed individual to build, own and scale our client support function.

If this is the case, this really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Use insights and data from support interactions to suggest and implement improvements in collaboration with the product and engineering organizations

It's always nice seeing the collaboration between Support, Product, and Engineering called out as important in a job description – green flag!

Collegial work environment

Seeing this in the Benefits section made me laugh. Don't companies understand that this is supposed to be a given? I'm *more* suspicious if you feel the need to say something like, "Everyone's nice, we promise!!!"

Having said all that, the leadership team is 100% men, which is a bummer.


Original Job Description: Technical Customer Support Manager

At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering an all-in-one, post-origination lending software platform that allows lenders to innovate and adapt.

We are looking for a client experience-obsessed individual to build, own and scale our client support function. This is an opportunity to join a small team of experts and make a huge impact on a rapidly growing industry with a best-in-class software solution

Responsibilities

US Based $100,000 - $130,000 a year

Benefits/Perks

Work remotely anywhere in the US Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more Collegial work environment

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