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Associate Manager, Customer Experience

Associate Manager, Customer Experience

Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

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Ramp | $88,000 - $132,000

We only hire builders

Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

Come here to solve hard problems, build without permission, and ship work you’re proud of. Sounds intense? It is.

Oh yeah. Feeling good about that BINGO.

Work on hard problems with hardcore people. Our two founders, Eric and Karim, thought it’d be a good idea to write a letter persuading you not to apply.

Jesus Christ, it's like they built this page just to hit every BJB entry as quickly as possible.

We’re a proud meritocracy. Titles and roles are the least interesting thing about Ramp employees. And last but not least: Pizza Fridays are tradition. Dinner is every night of the week.

Every. single. entry.

See open positions

Do I have to? Okay, fine.

Keeping to the theme, the "About the Role" is just one long, gnary red flag, but the job duties actually seem pretty straightforward.

What You Need - Ability to work evenings, weekends, and some holidays

I really need the job market to recover even a little so that companies have to stop being so fucking terrible.

For candidates located in NYC or SF, the pay range for this role is $96,000 - $132,000. For candidates located in all other locations, the pay range for this role is $88,000 - $121,000.

That's not nearly enough money to endure what seems to be a ramp launching you straight into Burnout Land.

Note:* Ramp is also hiring for Customer Experience Agents, but I don't want to read about this company anymore.
Newsletter Issue

Original Job Description: Associate Manager, Customer Experience

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Ramp is hiring an Associate Manager to lead the frontline of our CX team — the agents who serve as the voice of Ramp for thousands of customers every day. This is a phone-first leadership role, with primary responsibility for our live phone support, while also ensuring consistent standards across secondary channels like chat and email. As a leader, you’ll set the tone for performance and culture: developing people, reinforcing standards, and ensuring our high bar for speed, accuracy, and empathy is consistently met.

We’re a fast-moving, high-growth team where change is constant. Associate Managers at Ramp thrive in this environment by balancing support with accountability — coaching agents to grow, holding the line on results, and creating stability even as processes, tools, and products evolve. We function in a highly collaborative environment: leaders and agents alike share ideas, iterate quickly, and give and receive feedback across levels and teams. Success in this role requires intentional execution and adaptability to thrive in a culture where the best idea wins, where projects are built together, and where iteration is expected as part of the process.

This is a role for leaders who combine operational discipline with creativity. You’ll use data analysis, projects, and AI-driven workflows to help your team work smarter, while staying close enough to the ground to spot opportunities for improvement. Leadership here means more than managing schedules — it’s about shaping how your team performs, adapts, and thrives.

If you love developing people, driving accountability, and bringing clarity and focus to dynamic environments, this role is for you.

What You’ll Do

What You Need

Nice-to-Haves

For candidates located in NYC or SF, the pay range for this role is $96,000 - $132,000. For candidates located in all other locations, the pay range for this role is $88,000 - $121,000.

Benefits (for U.S.-based full-time employees)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

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