Director of Customer Support

Director of Customer Support

"We share your values: a dedication to Texans" is an...unexpectedly short list of values.

Spindlemedia | Starting at $120,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

"We share your values: a dedication to Texans" is an...unexpectedly short list of values.

No wait, they also value freedom, initiative, and open communication. Phew. I was worried.

I'll take "What job description was written by AI?" for $600, Alex!


Original Job Description: Director of Customer Support

Company Description

Join Spindlemedia, a pioneering force in cloud-based property tax collection and accounting software and bring your vision and leadership to our rapidly growing team. With over 25 years of dedication to Texas tax offices, we’re at an exciting juncture, combining the stability of an established company with the dynamism of a tech startup. At Spindlemedia, we value freedom, initiative, and open communication.

We're seeking a Director of Customer Support who's ready to elevate our customer service to new heights, ensuring an unparalleled experience for tax office employees and taxpayers alike.

Role Description

This is a full-time remote role for a Director of Customer Support. The Director of Customer Support will be responsible for leading and managing the customer support team, developing and implementing strategies to improve customer satisfaction, analyzing customer feedback and data, overseeing technical support, and ensuring high-quality customer service. While this is a fully remote job, the ideal candidate lives in Texas. Occasional travel may be required (visiting tax offices in Texas 5-10 times per year).

Core Responsibilities:

What We’re Looking For:

Join Us:

If you're ready to steer our customer support team towards groundbreaking success and resonate with our values of innovation, growth, and collaborative achievement, we'd love to hear from you. Apply today and take the first step in shaping the future of customer support at Spindlemedia.

Spindlemedia offers competitive pay, 401(k), and health insurance.

Benefits:

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