Director, Technical Support

Director, Technical Support

Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.

ServiceTitan | $126,000 - $182,000

Steph's Notes:

Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.

Job application is through Workday. My condolences.

Original Job Desscription: Director, Technical Support

Ready to be a Titan?

The Director of Technical Support will lead the day to day operations for our US Technical Support contact center operations with the ServiceTitan Customer Success (CS) team; this role will be based in North America, and supports our LA, Atlanta, SLC support centers. This role is focused on driving the daily execution and evolution of ServiceTitan’s Technical Support mission in delivering our customers the high level of support they deserve. 

The role reports to VP, Global Customer Support and works cross-functionally with key business relationships product/engineering, IT, recruiting, HR, WFM, QA, training and enablement and other customer success operations teams to drive effective, efficient and scalable customer adoption, retention and expansion.

Your primary responsibilities include staffing, staffing adherence, establishing and achieving key operational metrics including budget attainment, establishing and managing action plans, developing policies and processes to support the daily operation of a high growth operation, developing leaders, delivering a high customer satisfaction as well as high employee satisfaction.

What you'll do:

What you'll need:

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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