Senior Customer Success Manager

Senior Customer Success Manager

Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.

Skopenow | $90,000 - $130,000

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

By fusing public cameras, crime data, satellite imagery, consumer records, social media, vehicle data, and much more, Skopenow delivers actionable insights and comprehensive intelligence to identify emerging threats. 

Coooooooooooool.

Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.


Original Job Description: Senior Customer Success Manager

About Skopenow:

Skopenow is a leading provider of comprehensive threat intelligence and OSINT solutions. The company’s investigative products are used by over 1,500 customers, including 20% of the Fortune 500 as well as numerous government and law enforcement agencies. Skopenow empowers organizations to more efficiently and effectively gather and analyze open-source information, identify trends and patterns in the data, and detect emerging threats and fraud. Founded in 2016 and headquartered in New York City, Skopenow is a high-growth, venture-backed technology company.

Job Opportunity: Customer Success Manager

Location: Remote. Anywhere in the United States. Must be able to work EST hours (9am-6pm).

Position Overview:

As a Customer Success Manager at Skopenow, you will play a pivotal role in ensuring our clients maximize the value of our platform. You will be responsible for managing and growing relationships with a portfolio of corporate clients, guiding them through onboarding, training, and ongoing support to drive product adoption and success.

Responsibilities:

1. Client Relationship Management:

2. Product Adoption and Success:

3. Cross-functional Collaboration:

4. Book of Business Management:

Qualifications:

How to stand out:

Compensation Range: Base Salary $90,000-140,000 dependent on geographical location and experience level. OTE variable depending on book of business and performance.

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