The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job.
"High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.
I think the AI is confused about what Customer Success does.
Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description!
Look, this company sounds weird, the role sounds weird, and the fact that they can't tell you what the pay is is weird. We've got a weird club sandwich of a job listing here, is what I'm saying.
This sounds like a really interesting role with an earnest company, with some neat travel opportunities thrown in. However, since I'm still unsure of what I think about the recruitment video and there's no salary transparency, I'm going to put this in a very tentative Tread Carefully.
That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.
The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.
My god, this job description is boring. I legit just nodded off.
Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.
Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.
All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.
Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.
There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.
I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.
Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.
I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.
Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"
I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.
Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!
This is the job description equivalent of that "This is fine" cartoon.
Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.
