Tread Carefully
Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.
Customer Support Advocate
Job application is through Workday. My condolences.
Customer Success Manager
Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?
Manager, Product Support
I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Product Support Specialist
Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.
Director, Technical Support
Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.
Technical Support Engineer
This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?
Vice President of Customer Experience
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
Customer Advocate, Social Media
I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.
Senior Manager, BPO Strategy & Operations
Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.
