SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
Executive
Roles labeled as Vice President or Chief or that involve being part of an executive business team that sets the CX mission, vision, and strategy of an entire organization (regardless of size).
VP, Customer Support & Revenue Cycle Management
Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
VP, Customer Operations
Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?
Vice President, Customer Support
Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!
Vice President, Customer Care
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
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VP, Global Customer Support
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
VP, Customer Success and Technical Operations
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
Vice President, Customer Support
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
Vice President of Customer Success
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
VP, Trust & Safety
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Vice President, Global Customer Support
Job application is through Workday. My condolences.
Vice President of Customer Experience
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Vice President of Customer Service
Job application is through Workday. My condolences.
