Senior Support Supervisor
My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.
Lead / Manager
Roles labeled as supervisor, lead, or manager, or that involve leading one or more individual contributors and being responsible for their professional development and work products.
Technical Support Operations Manager
I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.
Associate Manager, Customer Experience
Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).
Customer Support Manager - Flex
You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.
Technical Support Team Lead
Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.
Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
Manager, Customer Success Management
Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
Global Support Manager
Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.
Manager, Customer Service (Canada)
Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.
Manager, Technical Support - Shifted Work Week
The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is great at $115,000 - $143,000.
Customer Service Team Lead
A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out.
Social Media and Community Lead
The new JD is much shorter (I've pasted it below, above the old one), but it has many of the same problems as the original. It should still be a more senior title, it still doesn't list any actual benefits, and there's still no salary transparency. In BINGO it remains!
Community Lead
It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE?
Lead Technical Support Engineer
Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly.
Support Operations Lead
Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description!
Staff Customer Support Team Manager
For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.
Customer Operations Lead
This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
Manager, Customer Success
There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.
Manager of Customer Success
I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.
Customer Experience Team Lead
While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.
Senior Manager, Help Center
Seems like an awesome role with equally awesome pay.
Manager, Customer Service
I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.
Customer Experience Lead
Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.
Customer Experience Manager, Platinum Desk
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
