Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Technical & Engineering
Roles that involve reactively assisting customers with highly technical problems or with using highly technical products. Technical assistance is usually offered via email, phone, or video conference.
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Senior Technical Support Engineer
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
Customer Engineer
THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.
Global Senior Director of Technical Customer Support
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
Technical Customer Support Manager
This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.
HPC Support Engineer - Enterprise
Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.
Technical Support Engineer (TSE)
The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.
Director, Technical Support (L2)
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.
Head of Technical Support Engineering
Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Technical Customer Service Associate – (English)
I really, really hate when the salary is good for leadership roles but poor for frontline roles. The salary is especially egregious considering that it's billed as a technical role, with fluency in Spanish or Portuguese as a nice-to-have. I literally booed when I read that.
Senior Director, Technical Support Engineering
Salary range is wide but high enough that I don't think anyone will really care.
Director, Technical Support
They describe what they want instead of just plastering "critical-thinker" in a sentence and calling it a day! My crops are flourishing, my skin is clear, my bagels are perfectly toasted, tikkun olam everybody.
Director of Technical Support
Uh. Buckle in, my friends, because this one is A RIDE.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
Technical Support Engineer
I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.
Technical Support Specialist
A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Technical Support Engineer
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
