Director – Product Support
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
$200k-$250k
Senior Director, Technical Support Engineering
Salary range is wide but high enough that I don't think anyone will really care.
Head of Customer Operations
Role reports to the CFO, which is an interesting choice.
Director of Product, Support Services
I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.
Senior Manager, Moderation Operations, Trust & Safety
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Senior Manager, Customer Success Management
Suspiciously wide salary range.
Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Internal Support Strategy & Operations, Senior Manager
Support seems to report to Sales, which makes me twitch.
Vice President of Customer Service
Job application is through Workday. My condolences.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
