Senior Risk Analyst, Trust and Safety
Looooooool at this remote-baiting. Just say hybrid, my dudes.
Eh, It's Probably Fine
A few flags popped up, but no serious ones.
Technical Support Engineer
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
Senior Manager, Customer Success Management
Suspiciously wide salary range.
Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Principal Customer Success Manager
There's an identical role open for San Francisco on Checkr's Jobs page.
Internal Support Strategy & Operations, Senior Manager
Support seems to report to Sales, which makes me twitch.
Pricing Actuary
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
Enterprise Customer Success Manager
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
Customer Support Lead
This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
Migration Expert (Contractor)
Compensation is per project depending on complexity, so no comp is not a red flag.
