Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Eh, It's Probably Fine
A few flags popped up, but no serious ones.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Principal Customer Success Manager
There's an identical role open for San Francisco on Checkr's Jobs page.
Internal Support Strategy & Operations, Senior Manager
Support seems to report to Sales, which makes me twitch.
Enterprise Customer Success Manager
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
Pricing Actuary
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
Customer Support Lead
This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
Migration Expert (Contractor)
Compensation is per project depending on complexity, so no comp is not a red flag.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
Support Team Lead
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Vice President of Customer Service
Job application is through Workday. My condolences.
Customer Escalations Engineer - Switching
Given the very different work locations, the lack of a comp range isn’t a red flag to me.
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
