Steph Lundberg

Sep 1, 2024

Vice President, Customer Care

You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Sep 1, 2024

Technical Support Engineer

I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Sep 1, 2024

*MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.

Sep 1, 2024

Customer Experience Representative

If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.

Sep 1, 2024

Customer Experience Agent

There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.

Sep 1, 2024

Customer Success Engineer

Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.

Sep 1, 2024

Customer Success Manager

I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.

Sep 1, 2024

Technical Customer Success Manager

Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!

Aug 31, 2024

Support Engineer

Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Aug 31, 2024

Support Engineer

Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Aug 31, 2024

Support Engineer

Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Aug 31, 2024

Support Engineer

Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Aug 31, 2024

Support Engineer

Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Aug 31, 2024

Support Engineer

Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Aug 31, 2024

Support Engineer

Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.

Aug 31, 2024

Manager of Technical Support

It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Aug 30, 2024

Community Support Specialist

I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.

Aug 25, 2024

Voice of Customer Manager

Seems like a neat role, although I do wish the salary range was higher.

Aug 25, 2024

Senior Director, Customer Support

Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Aug 25, 2024

Customer Success Operations Manager

Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!