Head of Technical Support
Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
Steph Lundberg
Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
Senior Customer Support Representative
The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
Customer Support Representative
I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.
Customer Operations Lead
This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
Client Success Manager
Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.
Onboarding Manager
Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig.
Customer Support Specialist
Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.
Sr Director, Customer Experience
It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."
Customer Success Manager
And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium.
Technical Support Specialist - Tier 1
All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.
Director Of Customer Success
Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.
Manager, Customer Success
There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.
Customer Onboarding Manager/ Customer Success Manager- LATAM
I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.
Customer Onboarding Manager- LATAM
Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.
Manager of Customer Success
I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.
Director of Customer Success
Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"
Head of Customer Support
Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.
Customer Support Advocate
The main ones: Fast-paced environment, rapidly changing requirements, poorly-edited JD requires attention to detail, JD doesn't mention benefits at all, and salary for leadership roles is good but not for frontline roles.
Head of Customer Success
Nope, that's...that's the salary. That's the real salary in reality.
Customer Success Manager
Can we just acknowledge that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies?
Founding Support Engineer
This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.
Customer Success Manager
See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too.
Senior Customer Success Manager (Fixed Term Cover)
I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out.
Customer Experience Team Lead
While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.
