Support

Mar 17, 2026

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Mar 17, 2026

Community Manager

I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.

Mar 16, 2026

Director, Critical Accounts Support

Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.

Mar 16, 2026

Director of Product Support (Healthcare Technology)

Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

Mar 15, 2026

Director, Customer Support

Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

Mar 15, 2026

Customer Loyalty Advocate

Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?

Mar 15, 2026

Head of Global Support

Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

Mar 10, 2026

Senior Manager, Personalized Support (Technical Account Management)

I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.

Mar 10, 2026

Senior Support Supervisor

My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Mar 2, 2026

Customer Support Manager - Flex

You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.

Mar 2, 2026

Technical Support Team Lead

Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.

Mar 2, 2026

Global Operations Director, Safety and Support

I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."

Feb 23, 2026

Product Support, Bridge

This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.

Feb 23, 2026

Product Support Specialist, Money Management

The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.