Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
New York City
Customer Trust Manager - Complaints
I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!
Trust & Safety Data Analyst
Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.
Trust and Safety Enforcement Lead
I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Trust and Safety Analyst
Yes, it's AI. I'm as surprised as you.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Manager, Trust and Safety
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
Customer Experience Associate
This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Quality Assurance CX Specialist
Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
Vice President of Customer Service
Job application is through Workday. My condolences.
Support Team Lead
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Head of Platform and Community
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
Vice President of Customer Experience
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
Senior Manager, BPO Strategy & Operations
Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
