Customer Experience Agent
There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.
"Competitive" comp not given
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
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Senior Manager, Technical Customer Support
These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.
Support Engineer
No salary transparency and some interesting culture signals put this in Tread Carefully.
Manager, Customer Onboarding
Well, we're certainly building a narrative here, aren't we?
Director, Customer Success
Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.
Technical Support Engineer – L3
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
Bilingual Trust & Safety Investigator
So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Support Operations Manager
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Director of Central Support
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
Senior Manager, Member Services and Customer Retention
And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Director of Customer Success
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Sr. Customer Experience (CX) Operations Manager
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
