Customer Success Manager, Fintech/BNPL
I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!
$200k-$250k
Manager, Customer Success Management
Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
VP, Customer Support & Revenue Cycle Management
Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
Trust & Safety Operations Analyst
Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.
Community Lead
It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE?
Head of Global Support
I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME
Global Head of Partner Support, Google Cloud
This whole JD is a sloppy mess, but hey, at least the pay's good?
Head of Customer Support
Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.
Product Manager, Support Experience
This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.
Senior Manager, Help Center
Seems like an awesome role with equally awesome pay.
Senior Manager, Risk and Compliance Operations
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Player Support Lead
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Investigations & Response Manager, Customer Trust & Privacy
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Director, Global Customer Support
Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).
VP, Global Customer Support
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
VP, Customer Success and Technical Operations
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
Vice President, Customer Support
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Enforcement Lead, Trust & Safety
I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Vice President of Customer Success
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
