Customer Experience Associate
Yeah, no. Tread Carefully.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Support Operations Lead
Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description!
Head of Global Support
I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME
Senior Customer Success Manager
No compensation, no mentions of benefits anywhere, no idea if it's onsite or remote, and the location is just "Usa, New York Office." Honestly, I'm not even convinced this is a real company. I'm gonna say Seriously, Maybe Don't.
Senior Customer Success Manager
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Member Services Associate
I am immediately suspicious of companies that in one breath brag about how great a workplace they are and then, in the next, make it clear that they are only being transparent about salary because they are legally required to in NY, CO, or CA. Honestly, it's fucking laughable.
Customer Success Manager, Mid-Market
Still just vibes, still a BINGO.
Customer Onboarding Specialist
Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
Customer Success Operations Manager
Ding ding ding, we have a (BINGO) winner.
Cloud Support Engineer
I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.
Global Head of Partner Support, Google Cloud
This whole JD is a sloppy mess, but hey, at least the pay's good?
Support Specialist
Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!
Senior Customer Success Manager
Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.
Customer Success Manager
So this role isn't for candidates who'd describe themselves as sloth-like ditherers fond of throwing up impediments? Phew, really dodged a bullet by making that clear.
Staff Customer Support Team Manager
For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.
Senior Customer Service Technician
That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.
Client Success Manager
The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.
Customer Service and Rebate Processing Specialist
My god, this job description is boring. I legit just nodded off.
Head of Technical Support
Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
Senior Customer Support Representative
The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
Customer Support Representative
I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.
Customer Operations Lead
This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
Client Success Manager
Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.
Onboarding Manager
Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig.
