Head of / Director
Roles labeled as Head or Director of a CX function, or that involve being responsible for the business outcomes of an entire CX function, department, or division (regardless of size).
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Director of Customer Support
"We share your values: a dedication to Texans" is an...unexpectedly short list of values.
Director, Technical Support
Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.
Director of Customer Success USA
Doesn't mention benefits anywhere in the job description or the Join Us page.
Head of Customer Support
I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.
Director, Technical Support
Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.
Head of Platform and Community
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”
Director of Customer Success
The benefits for this role/company are some of the best I’ve seen.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
