Phoenix - SUPPORT HUMAN JOBS

Mar 17, 2026

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Mar 23, 2025

Bilingual Client Engagement Senior Specialist

Look, this company sounds weird, the role sounds weird, and the fact that they can't tell you what the pay is is weird. We've got a weird club sandwich of a job listing here, is what I'm saying.

Sep 22, 2024

Technical Support Specialist - Tier 1

All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.

Sep 22, 2024

Director Of Customer Success

Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.

Sep 8, 2024

Customer Experience Team Lead

While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.