Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Remote
Roles that allow you to work full-time from your home or other location determined by you.
Support Engineer
Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
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Community Support Specialist
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Senior Director, Customer Support
Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.
Customer Success Operations Manager
Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!
Senior Manager, Risk and Compliance Operations
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Premium Support Associate
Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.
Lead Knowledge Strategist
Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb.
Knowledge Strategist (Global)
Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb.
Knowledge Strategist
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
Senior Manager, Community Support PMO
Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.
Senior Program Manager, Community Support
Love how these companies are independently committing to the theme this week.
Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Player Support Lead
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Investigations & Response Manager, Customer Trust & Privacy
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Senior Contact Center Operations Strategist
Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.
Senior Customer Success Manager
Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.
Director of Support
I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.
Customer Success Manager
I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.
Director of Customer Success
I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp.
Senior Manager, Technical Customer Support
These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.
VP, Global Customer Support
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
Support Engineer
No salary transparency and some interesting culture signals put this in Tread Carefully.