Customer Success Manager, Strategic Accounts
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
Senior
Roles labeled as Senior or requiring 5 to 10 years of CX experience.
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Bilingual Trust & Safety Investigator
So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Senior Support Specialist APAC
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Principal Support Specialist MEA
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Senior Support Specialist LATAM
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Senior Technical Support Engineer
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Senior Technical Support Specialist
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Principal Customer Success Manager
Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.
Senior Customer Success Manager
Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.
Application Support Specialist
See the Director, Customer Support listing for more on why this position also hit BINGO.
Patient Service Representative
I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."
