Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
United States
Customer Experience Representative
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
Customer Success & Transformation Manager
Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute
Supervisor, Customer Success
Basically a can of Chock Full O' Nopes.
Senior Manager, Customer Success Management
Suspiciously wide salary range.
Technical Support Specialist
A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.
Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Vice President, Global Customer Support
Job application is through Workday. My condolences.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Director of Customer Success USA
Doesn't mention benefits anywhere in the job description or the Join Us page.
Senior Customer Success Manager
Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Director, Technical Support
Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.
Director of Customer Support
"We share your values: a dedication to Texans" is an...unexpectedly short list of values.
Principal Customer Service Advisor - OPIS
This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."
